How do I migrate my data to a new device?

To move your game data to a new device, go to “Issue Passkey” from the menu’s Help section on your current device to issue a passkey and password.

 

Please be aware that once you have issued a passkey and password, you will be returned to the title screen and will no longer be able to play Egglia on that device.
If you wish to cancel a data migration, you can do so from the title screen. Please note that once a migration is canceled, the passkey you had issued will no longer work.

Where do I go to send questions or report bugs?

You can contact us by going to “Contact Info” from the help menu, or by visiting the contact page on our official website.

Can I play Egglia even if I don't have a recommended device?

We are very sorry, but we cannot guarantee that Egglia will operate properly on a device that does not meet the system requirements, even if you were able to successfully install it.
Please be aware that we do not offer refunds for purchases made on unsupported devices, even if you have become unable to continue playing the game.

Official Twitter and Official Site

These official accounts are the first place we post maintenance news and update information (and sometimes, information you won’t find anywhere else). We hope you’ll follow or bookmark them.

 

◆Official Twitter

(Official) Egglia – Legend of The Redcap
@Egglia_en

 

◆Official Site

Egglia – Legend of The Redcap
http://egglia.jp/eng/

 

If you would like to contact us with thoughts, requests, or bug reports, we ask that you please do so through the contact info page in-game and on our official site.
We respectfully decline to answer any questions about tips or strategies.。

I accidentally uninstalled the app. What do I do?

Unfortunately, when Egglia is deleted from your device, your game data is deleted along with it.
(Before switching to a new device, please make sure to ready your game data for migration by issuing a passkey and password on your current device.)